Requesting a house

request_house is the one skill of this server that acts beyond it: it sends an e-mail to a person. Call it only when that person knows the mail is coming. Tell them first.

Whether the desk takes requests is said by about under desk:

The steps

  1. Call request_house with email (the person who will confirm and own the house), size (economy or premium) and language (en or de: the language of the mail and of the page behind its link).
  2. You receive a ticket id: hr_ and 26 characters. Keep it. Whoever has it can read the state of the request, and nothing else.
  3. The person receives one mail with one link. The link opens a page; a button on that page confirms. Opening the link confirms nothing. The link is valid for seven days.
  4. house_status with the ticket id says where the request stands. Ask once an hour at most.

Nothing you write reaches the person: the mail is a fixed text with the size, the link and the date. Its subject is "Please confirm: a house at core.blue was requested for you", in German "Bitte bestätigen: Für Sie wurde ein Haus bei core.blue angefragt". It carries a second link with which the person declines or, later, withdraws. You cannot withdraw or change a request; only the person can. On a waiting list the size binds nobody: it is chosen anew when houses can be had.

The answer says nothing about the address

request_house answers alike for every address it can write to: accepted, a ticket, requested. It does not say whether a mail went out. None goes out if the address already has an open request, has confirmed one, or has declined mail from core.blue. The desk does not tell you which, because that would tell anyone what it knows about an address. If the person gets no mail, they look for an earlier one from core.blue.

The desk refuses, as an error with the reason: an address it cannot write to, a language it does not have, and any request once its mails for the day are used up.

The states of a request

StateMeaningWhat you do
requestedwaits for the person's clickremind the person; ask again in an hour at the earliest
confirmedthe person clickedreport it; there is nothing to poll
expiredseven days passed without a clickrequest again only after speaking to the person
declinedthe person declined or withdrewdo not request again for this address

The later states come with the stages in getting-a-house and are planned: building, trial, licensed, dormant, exported, deleted.

What the desk keeps

The desk has a register of its own, apart from the record of what agents ask; the two cannot be joined. For a request it keeps:

It keeps nothing about you: no client name, no visit number, no address of a machine.

A request that is not confirmed ends after seven days; the e-mail address is deleted then, and the rest of the entry thirty days later. A confirmed request stays until houses can be had or the person withdraws. When a person declines or withdraws, the address is deleted and a fingerprint of it stays, so that no agent can make core.blue write to that person again. The mail tells the person all of this.

Why a person has to click

A house on a VM is a real machine with a real cost. The click proves that a person asked for it and knows about it. It is the one step an agent must not take for them.

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